MOUNTAIN BUGGY WARRANTY POLICY

The Mountain Buggy Warranty  
All mountain buggy products are backed by a full, one-year warranty against material and workmanship defects.

How to Start a Warranty Claim
Call first before sending a product back for any reason. We solve many issues with advice or replacement parts. If it turns out to be a bit more serious, we'll advise you on how to proceed.

Up to one year after purchase a warranty claim may be completed online at www.mountainbuggy.com/warranty. At Mountain Buggy discretion products damaged due to workmanship or material defects will be repaired or replaced, free of charge. It is up to you to pay return shipping expenses. This replacement promise applies to product purchased through an authorised dealer or Mountain Buggy direct through this shop, accompanied by a dated proof of purchase, and the meeting of warranty condition compliance.

When Does the Warranty Not Apply?
Undocumented purchases: Items without a detailed and dated receipt/proof-of-purchase.
Hand-me-downs: Warranties are not transferable.
Modified product
Improperly maintained product.
Normal wear and tear, such as fading, fraying, or fatigue.
Improper use, including, but not limited to, disregard of instructions, leaving a child unattended, not using the safety harness, loading the product excessively, and subjecting the product to transport damage such as by stowage in a car trunk or airline handling. If you drop anything hard enough, it may break; that's not a defect.
Improper maintenance.
Products not purchased through an authorised Mountain Buggy retailer.
Issues not reported or product not returned until outside the one-year warranty. Please note that the warranty starts from the date of purchase, not the date of gifting or start of use.

Exclusions
Any consequential loss or damage to any person or property directly or indirectly as a result of using product.

as at 23/06/2011